|DISCOUNTS: We provide a 10% discount from our posted nightly rates for most RV guests. See a list of what qualifies for a discount on our “Discounts” page. No discounts on Holidays and Special Events.
DEPOSIT: Reservations are not confirmed until a prepaid minimum deposit of 50% is received. Make your reservation online or by calling us at 512-793-4746.
FINAL PAYMENT: Unless other arrangements are made in writing, the balance is due as follows: RV Sites- if you have not paid in full within 7 days of arrival, we will charge your credit card for the unpaid balance prior to your arrival. For cabins, we require payment in full at least 30 days prior to arrival. If you have not paid in full within 30 days of arrival, we will charge your credit card for the unpaid balance prior to your arrival. If for any reason you must leave before your scheduled departure date, you will receive a credit of 100% of your unused payment if used within 1 year and not valid on weekends or holidays.
REFUNDS: There are no refunds. However, if you must cancel your reservation, you must notify Big Chief of your cancellation in writing via email at least 7 days before your scheduled check in date. If you notify Big Chief in writing at least 7 days before your scheduled check in day, you will receive a full credit for the amount that you have paid but it will not be able to be used on weekends or Holidays. The credit is good for one year. On all cancellations received 7 days or less before your scheduled check in day, Big Chief is not required to provide any credit.
HOLIDAYS AND SPECIAL EVENTS: Reservations must be paid in full at time of reservation. No refunds or credit for cancellation or no-shows on Holidays and Special Events for any reason.
NO SHOWS: If you are going to be late arriving for your reservation, you must notify us during business hours on the day of your scheduled arrival. If we do not hear from you to make arrangements for a late arrival, your reservation will cancel 24 hours after your scheduled arrival date and you will not receive any credit.
CHECK IN: 12 pm for RV’s, 3 pm for Cabins. Check out time for all is 11 am. There is no late check out available. Due to other guests that may be checking in, our staff is ready to clean your cabin or site at 11am. If you are not completely out of your RV site or cabin by 11am you will be charged a $10 late check out fee for the first 30 minutes. If you vacate your cabin or site after 11:30am, you will be charged a full day and you still may be required to vacate the site or cabin due to pending reservations. So PLEASE, check out by 11am on your last day with us. Thank you!
UPON ARRIVAL: During business hours, at the STOP sign, please come in to the office, sign in and pick up your arrival pack. Your arrival pack includes a resort map and directions to your site.
LATE ARRIVALS: If you are arriving after 5 pm, please call us before 3 pm on your day of arrival and tell us your expected arrival time. Then on arrival, drive up the drive to our Late Arrivals Mailbox just outside our office door and collect the arrival pack that has your name on it. Your arrival pack will include directions to your site. You must come in to the office and sign in when we open the following morning.
SITE NUMBERS: Never guaranteed but we do our best to give you the site you ask for.
SWIMMING POOL: Hours are from 10:00am-10:00pm. Swimsuits must be worn at all times. No cut-offs. Children under 16 must be accompanied by an adult at all times. No jumping or diving. No climbing on rock wall. No food, tobacco or glass containers of any kind inside the swimming pool area.
BOAT LAUNCH AND STORAGE:
BOAT RAMP – from 8 AM to 8 PM
There is a $5 launch fee charged at Big Chief for either of our launch areas. If you want to park on safe and secure property above the cabins, there is a $10 daily fee for parking there.
We are located immediately next to the spillway end of the Lake Buchanan dam.
ALL persons using launch area MUST sign in at our office or you are subject to being towed. No exceptions.
Upon signing in, you will receive a mirror tag that must be displayed while you are near the water or on Big Chief property.
If you are parked on Big Chief property and do not have a mirror tag showing, your vehicle is subject to tow at owner’s expense.
Before/After Hours: If you are using the launch area before or after hours, we have an Honesty Box at the Stop Sign next to Office and one by our office door. Please fill out the launch form/envelope and place it AND your launch fee INSIDE the Honesty Box.
Do NOT block the boat dock or the launch ramp/launching area. If you block the dock or park on the launch areas, your vehicle will be towed at the owner’s expense.
STORAGE FOR BOATS & RV's
$40.00 per month - this fee includes boat launching.
QUIET HOURS: 10 pm until 8 am
SIZE OF PARTY: We allow up to 2 guests and children ages 5 and under per RV site. Additional guests are $5 per person, per night.
POOP POLICY: No kidding. All guests MUST pick up their pet’s poop immediately and dispose of it in one of the many trashcans around the facility. If a guest does NOT immediately pick up their pet’s poop, we will pick it up and put a $10 charge on the guest’s credit card for each time we pick up the pet’s poop. Note: We do NOT want to charge your credit card a “Poop Fee” but we will do so if you do not pick up your pet’s poop. Plastic bags are available in the office at no charge and our staff is on the lookout for Pet Poop. Seriously. Again, this POOP POLICY has been imposed due to irresponsible and lazy pet owners. Please help us to keep Big Chief “Poop Free”.
PET POLICY RV's: Big Chief allows one people-friendly, well-behaved dog per site per site that weighs less than 35 pounds. Dogs over 35 pounds are $10 per night. A second (well behaved and people friendly) dog is $10 per site per night. No more than 2 dogs allowed in any site. Pets must be vaccinated, tick and flea free and appropriately restrained by guest at all times.
Dogs of any breed or size that may be viewed by management as hostile or aggressive will be asked to leave the resort along with their owners without a refund or credit of any kind. Dogs must be kept on leashes no longer than 6 feet when outside owners' vehicles or unit. Do not leave a tethered dog unattended.
If your pet is too vocal, or if it may be considered a danger to others or if feces is not cleaned up on a repetitive basis, we reserve the right to terminate your stay without a refund.
Guests are responsible for all property damages and/or personal injuries resulting from their pet. Guests agree to indemnify and hold harmless the resort, its owners and its operator from all liability and damage suffered as a result of the guest’s pet. The resort reserves the right to charge guest’s account commensurate to the cost of such damages and/or repairs.
PET POLICY CABINS: We have 2 Pet Friendly Cabins (Cabins #7 and #9). No pets are allowed in any of our other cabins. A pet fee of $10.00 is required for each pet per night for pets less than 35 pounds. A pet fee of $20 per night is required for people friendly, well-behaved pets greater than 35 pounds. No more than 2 pets are allowed in any cabin. All Pets must be fully trained and appropriately restrained by guest and may NEVER be left unattended inside the cabin. Pet must be kept on a leash no longer than 6 feet when on resort property. When in the cabin, all pets must be kept in a kennel. Do not leave a tethered dog unattended. Constant barking and pet messes bothers other guests. Dogs of any breed or size that are viewed by management as hostile or aggressive or a nuisance to others will be asked to leave the resort along with their owners without a refund or credit of any kind. If you violate our Pet Policy or if your pet is too vocal or if it may be considered a danger or a nuisance to others or its feces is not cleaned up, we reserve the right to terminate your stay without a refund. Guests are responsible for all property damages and/or personal injuries resulting from their pet. Guests agree to indemnify and hold harmless the resort, its owners and its operator from all liability and damage suffered as a result of the guest’s pet. The resort reserves the right to charge guest’s account commensurate to the cost of such damages and/or repairs.
DAMAGES TO CABINS: Normal and reasonable use of cabin furnishings and fixtures is expected. If any damages occur including vomit, spills , blood, urine, etc, Guest understands that they will be charged for such damages, repairs or replacement of damaged furnishings, fixtures or other cabin contents that are missing or damaged.
NOT ALLOWED: Clotheslines, kiddie pools, washing of cars/boats, campfires (except in designated areas), fireworks, no smoking is allowed in any building including cabins, generators. No skateboards, scooters, roller skates, roller blades, ATV’s and Four Wheeler Bikes. No animals are allowed in cabins or resort facilities (except for cabin 7 and cabin 9). No cleaning or cooking of fish or disposal of oil in or near the cabins, period! Otherwise, we will charge a minimum $150 cleaning fee.
Bicycles - We LOVE seeing kids having fun riding bikes but we have had some close calls between bicycles and vehicles. In an effort to prevent accidents, yet provide an area to ride bicycles, they must be ridden on gravel roads ONLY! Do NOT ride a bicycle on an asphalt or paved road, period. If you ride a bicycle on the asphalt for any reason, you will receive one warning. The second time you will be subject to being evicted from Big Chief without refund or credit of any kind.
NO TENT CAMPING
AMENDMENTS: Any amendment of a reservation must be made in writing. An amendment of a reservation for the same number of nights to a new arrival date is free of charge provided it is made at least 30 days before the original arrival date. An amendment to fewer nights is considered a cancellation of those nights so our usual cancel policy applies.
ADDITIONAL FEES & INFORMATION
Monthly Vehicle, boat storage: $5 per night, $40.00 per month (fee includes boat ramp usage). Motorized carts/golf carts allowed at a rate of $5 per day and may not exceed 10mph at any time or guest may be asked to leave the property. 4 wheelers (aka: Quads) are not allowed.
HOLIDAYS AND MINIMUM NIGHT WEEKENDS
HOLIDAYS AND MINIMUM NIGHT WEEKENDS
3 night minimum stay for the holidays and events below
|Holidays & Events
||December 22 – 26
|New Years Eve 2016
||December 29 – January 1
|Spring Break 2016
||Dates between March 11 – 21
||March 2 – 4 (2 night minimum cabin stay)
||April 22 – 23 (2 night minimum cabin stay)
||March 24 – 26
||April 1 – 2 (2 night minimum cabin stay)
|Bluebonnet Festival 2016
||April 7 – 9
|Memorial Weekend 2016
||May 27 – 30
|Independence Holiday 2016
||July 1 – 4
|Labor Day Weekend 2016
||September 2 – 4
|Columbus Day Weekend 2016
||October 7 – 9
||November 23 – 27
STAY FOR FREE AT BIG CHIEF RV RESORT